You may return products to us within 25 days of original purchase and receive a full refund. To receive a full refund, items must be in their original packaging with no marks or any damage.
You may return products older than 25 days of origional purchase but will be subject to a deduction from the original value to reflect the cost of restocking and hanlding. Please contanct support@cleanstarsupply to determine the details of returnning an item after 25 days of purchase.
Certain items or categories are excluded non-returnable:
- Cleaning, Sanitation, Breakroom, Safety, (including personal protective equipment, masks, face coverings, face shields, gloves, goggles, gowns, thermometers) Facility, and other related products.
- Special Order/Custom-made items and Manufacturer Direct items may not be returned unless damaged upon receipt.
- Dated or Consumable items.
Incorrect Goods Received
Clean Star strives to deliver the correct products on every order. If an incorrect item is received, we will arrange for the collection of the item and begin the process of shipping out the correct items that were ordered. All shipping cost in this situation will be covered by us.
Faulty or Damaged Items
All items that are found to have defect arising from manufacturing failure or are subject to recall by the manufacturer may be returned for a full refund. Goods that are delivered in damaged condition as a result of mishandling by our carrier or their agents will be eligble for a replacement or return for a full refund. Please contact firstname.lastname@example.org for details on damaged or faulty items.
We charge a standard flat rate of $10.00 for any order. Most orders placed before 2:30 pm in your time zone will ship the same business day. Most of our customers receive their items within 1-3 business days after placing an order. Some exceptions apply.